Returns Policy

 

​​​​​How to return an item

You can return your item without quibble within 30 days of purchase as long as the item is in its original unused condition and must be in a re saleable state unless there is a manufacturer defect or the item is a made to measure/ made to order product. Items that are made to order or made to measure are non-returnable and exempt from distance selling regulations. .All parcels must be checked on arrival in case of shipping damage. If there is shipping damage we must be notified within 48 hours with picture evidence.

You have a 7 day 'cooling off' period from the day you receive their goods, unless the product is a made to order/ measure products in which time if you should notify us that you wish to cancel our contract with us a full refund be given. We do not offer refunds on any doors/units that are made to measure or have been drilled including complete units.

If the goods have already been dispatched and it is simply a 'change of heart' then the return delivery costs will be borne by the customer and there will be a restocking fee of 30%. However, if there is a fault, the return delivery costs will be borne by us, the seller

Any complete units ordered are non-returnable as they are a made to order product. This includes all components of units including doors and drawer fronts.

All painted products, acrylic products and made to measure doors are made to order/ measure products and are exempt from our returns policy. .

1. Please email sales@buydesignerkitchensonline.com to request a refund and we will respond with the appropriate action to be taken
2. Mail your returned item to: Buydesignerkitchensonline.com, Joyces Farm Buildings,Southminster Road, Mayland,Essex,CM3 6EB
3. Include in your package a signed letter stating the reason for your return and the original receipt.

The responsibility of the goods remains with the customer until they are received in good order by the company. If the returned goods arrive to us damaged or get lost in the post, the responsibility will remain with the customer to claim from the courier or shipping company.

Refunds will be processed once the item has been received and checked by the company.

If you are unsure if your items are non-returnable, please email/ telephone the office and one of our team will be happy to clarify.

Full terms and conditions and further information regarding returns can be found on in our full terms and conditions on our conditions of use page.

 

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